Medihelp Complaint

SUPPLIER	Medihelp	INDUSTRY	Medical Aid
BRANCH / AREA	HEAD OFFICE	COUNTRY	South Africa
TIME / DATE	09:57 Thu 26 Jan	PERSON RESPONSIBLE
CUSTOMER	traceyroux	View all reports by user	12 12
PROBLEM	NO ASSISTANCE TO NEW M...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Thu 26 Jan
HEADLINE	Please help your members
My 21 year old son is a member of medihelp necesse. He works at a Pilot Instructor in Durban and when he fell and broke a bone in his wrist recently he did what he thought best and went to the closest hospital for x rays. Subsequently he was seen by an Orthopaedic Surgeon who operated on his wrist and after the operation my son received occupational therapy to enable him to resume his job as he is not paid if he doesnt fly. We paid cash for the occupational therapy as well as the visits to the OS. Now Medihelp is not paying for things and it is all so totally confusing and time consuming to my son as to why he was not covered and what is going on. Could someone please explain to him what is happening and why he is not covered. He earns R1 200 pm and now is facing all these unpaid bills - it is overwhelming for him. Add a new Medihelp Report Inappropriate report?
SUPPLIER'S RESPONSE	Medihelp	Time and Date	12:21:48 \| Thu 26 Jan 12
Hello traceyroux, Thank you for writing to us. Your complaint was referred to our client service department for investigation and a consultant will contact you in this regard. Kind regards Medihelp Customer Care
UPDATED RESPONSE	Medihelp	Time and Date	13:30:59 \| Thu 2 Feb 12
Hello traceyroux, As telephonically discussed on 26 January 2012, Medihelp confirmed that in order for the Scheme to consider benefits on the services rendered to your son, the Scheme requires a radiology report. Therefore, the matter will only be dealt with, upon receipt of the requested information. Medihelp would like offer its sincerest apology for any inconvenience or frustration caused as a result thereof. Kind regards Medihelp Customer Care