Medihelp Conversion
 SUPPLIER |
Medihelp |
 INDUSTRY |
Medical Aid |
| BRANCH / AREA | Membership | COUNTRY | South Africa |
| TIME / DATE | 12:42 Tue 30 Aug | PERSON RESPONSIBLE | |
| CUSTOMER | mrs_besn | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Tue 30 Aug | ||
| HEADLINE | Very poor service from Membership |
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| Sent a notification of cancellation of membership to Medihelp on 12 August and to date have only got a request for my membership number (which was clearly displayed in my original email!). They have not bothered to respond or acknowledge via email or by post. I will be joining another medical aid at the beginning of October. | |||
| SUPPLIER'S RESPONSE | Medihelp | Time and Date | 12:50:09 | Tue 30 Aug 11 |
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Hello mrsnichols, A client service consultant will contact you shortly to assist you. Kind regards Medihelp Customer Care |
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| CUSTOMER'S FEEDBACK | mrs_besn | Time and Date | 17:01:46 | Sun 4 Sep 11 |
| Quite Impressed: Very speedy and friendly response by Ronel Crause, Divisional Head: Membership Correspondence. Issue solved! Thanks :) | |||
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