Medihelp Conversion
 SUPPLIER |
Medihelp |
 INDUSTRY |
Medical Aid |
| BRANCH / AREA | east lodnon | COUNTRY | South Africa |
| TIME / DATE | 13:02 Tue 20 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | dwelgemoed08 | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 20 Dec | ||
| HEADLINE | Re:How to submit an account that has not been paid |
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Good day i would like to know how to submit an account to medihelp as the party concerned has not been paid and now are holding me responsible please advise soonest |
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| SUPPLIER'S RESPONSE | Medihelp | Time and Date | 13:45:42 | Tue 20 Dec 11 |
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Hello dwelgemoed08, Thank you for writing to us. Your complaint was referred to our client service department for investigation and a consultant will contact you in this regard. Kind regards Medihelp Customer Care |
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| UPDATED RESPONSE | Medihelp | Time and Date | 12:33:46 | Thu 22 Dec 11 |
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Hello dwelgemoed08, As telephonically discussed, the accounts in respect of dr Liesching, dr Bowen and Life Beacon Bay hospital was rectified and resubmitted for benefits as Prescribed Minimum Benefits (PMB) and will be funded in full by the Scheme. The account of Mrs Smit was also resubmitted for benefits and the results of these transactions will be reported on your next summarised statement. The account in respect of dr Pienaar was paid in full as reported on your summarised statement dated 9 December 2011. Kind regards Medihelp Customer Care |
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| CUSTOMER'S FEEDBACK | dwelgemoed08 | Time and Date | 14:44:03 | Thu 22 Dec 11 |
| Quite Impressed: Thank you to the lady Melissa that assisted me and corrected and resubmitted my accounts to claims for payment. My query was handled professionally and timeously. Thank you. | |||
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