Medihelp Conversion
 SUPPLIER |
Medihelp |
 INDUSTRY |
Medical Aid |
| BRANCH / AREA | Pretoria | COUNTRY | South Africa |
| TIME / DATE | 11:10 Wed 5 Oct | PERSON RESPONSIBLE | |
| CUSTOMER | VanBuran | View all reports by user |
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| PROBLEM | Claim |
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| INCIDENT | Wed 5 Oct | ||
| HEADLINE | Claim |
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I have tried to get some answers from Medihelp about payment to one of the after care providers after my mothers stroke. I need the account to be settled in full so that I can claim the pre-admission fee back from the after care provider. After my 1st. phone call, (Ref.No.T8033087) I was told there was something wrong with the account and it has to be sent to the Medihelp hospital accounts department to be reviewed. Further phone calls to the call centre have not helped. |
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| SUPPLIER'S RESPONSE | Medihelp | Time and Date | 11:21:55 | Wed 5 Oct 11 |
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Hello VanBuran, A Medihelp client service consultant will contact you to assist you. Kind regards Medihelp Customer Care |
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| UPDATED RESPONSE | Medihelp | Time and Date | 10:27:53 | Thu 6 Oct 11 |
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Hello VanBuran, A consultant contacted you and explained your benefits to you. Please don't hesitate to contact Medihelp if you need more information or assistance. Kind regards Medihelp Customer Care |
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| CUSTOMER'S FEEDBACK | VanBuran | Time and Date | 10:39:00 | Thu 6 Oct 11 |
| Quite Impressed: Thank you Cynthia for your prompt attention to my problem | |||
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