Medihelp Conversion
 SUPPLIER |
Medihelp |
 INDUSTRY |
Medical Aid |
| BRANCH / AREA | General | COUNTRY | South Africa |
| TIME / DATE | 15:43 Thu 13 Oct | PERSON RESPONSIBLE | |
| CUSTOMER | ozz7 | View all reports by user |
 4
 4
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| PROBLEM | Call Centre!! |
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| INCIDENT | Thu 13 Oct | ||
| HEADLINE | CALL CENTRE NUMBER ALWAYS BUSY |
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Hi Medihelp, I have an important query which I need answered but for some reason I cannot get through to your call centre as the number is always busy... And when I did eventually get through at 15:41pm, the automated recording told me that the call centre was CLOSED! THEN the voice said it is open between 7am and 4pm... WHY WAS IT CLOSED AT 15:41pm??? AND why don't you have a call waiting system in place like any other large company? And the reason I am not sending an email query is that you take a very long time before responding. The query I have: Does medihelp cover me when I go diving? Or, is there any cover available to which I can subscribe? Disappointed customer, Andre |
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| SUPPLIER'S RESPONSE | Medihelp | Time and Date | 06:52:46 | Fri 14 Oct 11 |
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Hello ozz7, We have referred your complaint to our client service department and a consultant will contact you shortly to assist you. Kind regards Medihelp Customer Care |
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| UPDATED RESPONSE | Medihelp | Time and Date | 12:06:14 | Fri 14 Oct 11 |
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Hello ozz7, A Medihelp consultant has contacted you and explained your benefits to you. The confirming letter that you've requested will be sent shortly. Kind regards Medihelp Customer Care |
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| CUSTOMER'S FEEDBACK | ozz7 | Time and Date | 08:54:10 | Mon 17 Oct 11 |
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Over the Moon:
Thank you for contacting me so quickly and explaining to me why I couldn't get through. And also, thank you for sending me the letter and explaining to me in such detail about the query I had. Kind regards, Andre |
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(( • )) Supplier's response | ||
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