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Mcdonalds - Customer Feedback and Analysis

Shown below are the statistics for Mcdonalds based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (62) 9%
Complaint (634) 91%
Customer Compliment Complaint
1. bzk12
2. Jarbek12
3. cetshi11
4. danjog02
5. suzette@111
Nature of complaints (last 12 months): 634 reports - Mcdonalds
Bad Attitude (170) 27% Bad Attitude
Billing/Accounts (20) 3% Billing/Accounts
Booking Query (4) 1% Booking Query
Breach of Contract (5) 1% Breach of Contract
Competitions (1) 0% Competitions
Damaged Goods (15) 2% Damaged Goods
Expiry Date (6) 1% Expiry Date
Feedback/Response (21) 3% Feedback/Response
Hygiene (37) 6% Hygiene
Chart
 Late/No Delivery Late/No Delivery (33) 5%
Other Other (266) 42%
Out of Stock Out of Stock (36) 6%
Passing the Buck Passing the Buck (7) 1%
Pricing/Barcodes Pricing/Barcodes (8) 1%
Repairs/Servicing Repairs/Servicing (5) 1%
Nature of complaints (last 12 months): 5461 reports - Fast Food Industry Analysis
Bad Attitude (1022) 19% Bad Attitude
Billing/Accounts (88) 2% Billing/Accounts
Booking Query (8) 0% Booking Query
Breach of Contract (28) 1% Breach of Contract
Call Centre!! (24) 0% Call Centre!!
Competitions (4) 0% Competitions
Damaged Goods (126) 2% Damaged Goods
Expiry Date (41) 1% Expiry Date
Feedback/Response (203) 4% Feedback/Response
Chart
 Hygiene Hygiene (234) 4%
Late/No Delivery Late/No Delivery (532) 10%
Other Other (2746) 50%
Out of Stock Out of Stock (268) 5%
Passing the Buck Passing the Buck (40) 1%
Pricing/Barcodes Pricing/Barcodes (61) 1%
Repairs/Servicing Repairs/Servicing (26) 0%
Spam Spam (10) 0%
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Please note: All Reports & Stats fall away after 12 months

 
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