Mccarthy Compliment
 SUPPLIER |
Mccarthy |
 INDUSTRY |
Motor |
| BRANCH / AREA | Durban | COUNTRY | South Africa |
| TIME / DATE | 14:23 Tue 6 Dec | PERSON RESPONSIBLE | Siyabonga Mbuyisa |
| CUSTOMER | Natreddy | View all reports by user |
5
 5
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| NATURE | Going the Extra Mile |
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| INCIDENT | Tue 6 Dec | ||
| HEADLINE | Siya is da man!!! |
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A few days ago I posted a complaint about VW and the only person who has exceeded my expectations was Siya from McCarthy VW Durban. A few months ago he wowed me when he offered superb customer service on a previous purchase. Once again when other dealerships were trying to locate their stock sheets, engage their stock controllers and import cars for me from Germany, Siya quietly went about his business and located the car I wanted with the specs I had stipulated and delivered to me. He was as usual a pleasure to work with and made my day when he delivered my car. To top it off - a few days after I took delivery of the new car he arrived at my place of work with flowers and a Woolworths gift voucher!!!! Now that is out of the ordinary - by any standards. He will forever be my choice of car salesman and I have already referred my friends and colleagues to him. If you want professionalism and a great can-do attitude give Siya a call. It will be the best move you ever make. Well done Siya - you've once again set extremely high stds for your colleagues to follow. I am proud to be YOUR customer!!! And I look forward to my next purchase from you. |
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| SUPPLIER'S RESPONSE | Mccarthy | Time and Date | 07:15:30 | Thu 8 Dec 11 |
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Hello Natreddy, Thank you for taking the time to share with us the excellent service you have experienced at McCarthy VW Durban. At McCarthy our customers are highly valued and we are glad that the dealership has been able to provide you with great service all-round. We will ensure management is informed of your positive comments. Kind Regards Urma Naude McCarthy Customer Care 0861 00 88 00 care@eliance.co.za |
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