Mccarthy Complaint
 SUPPLIER |
Mccarthy |
 INDUSTRY |
Motor |
| BRANCH / AREA | Centurion | COUNTRY | South Africa |
| TIME / DATE | 13:07 Fri 3 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | werner.cilliers | View all reports by user |
 0
4
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Fri 3 Feb | ||
| HEADLINE | VW Polo 6months old towed 3 times |
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I have purchased a vehicle - VW Polo 1.6 comfortline at Autohaus Centurion on the 07/09/2011, drove the vehicle for approximately 2.5 months/11000km and broke down along side the N1 highway on my way to work, I then took the vehicle to Autohaus Centurion for repairs at my own expense, the faulty report came back there was a fault on the water pump and they replaced the water pump. In January i took the car for its first service +-15000km, then 02/02/2012 - 1500km one month later after the service it broke down again, i then took the vehicle again to Autohaus Centurion for repairs (keep in mind the car is 5months old) and 03/02/12 today one day after the repair the vehicle broke down just as i arrived at work. All of the above happened in less than a Half a year after purchase and every time I'm left without a vehicle, there is never a courtesy car and it's not even my fault. i have no confidence in this vehicle what so ever.. This is really not fair, every one is just passing the buck, i have even called VW customer care and no success. I'm now currently stuck in JHB, Autohaus Centurion came to collect the vehicle and didn't even bother to ask how will i get back to Centurion, |
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| SUPPLIER'S RESPONSE | Mccarthy | Time and Date | 14:08:17 | Fri 3 Feb 12 |
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Hello werner.cilliers, Good Day Werner, Your complaint has been logged and sent through to management. As soon as we receive feedback from management we will give you feed back. Your reference number with Customer Care is REF 8924. My apologies for the inconvenience. I hope you find this in order. Kind Regards Urma Naude McCarthy Customer Care 0861 00 88 00 care@eliance.co.za |
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| CUSTOMER'S FEEDBACK | werner.cilliers | Time and Date | 18:29:50 | Wed 15 Feb 12 |
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Utterly Disgusted:
After the complaint the car was given back the following Monday 5FEB 2012 and the broke down exactly one week later.. repaired/Towed 4 times within the first 6 months I have insisted a full refund since the first day the vehicle broke down and every time VW try's to repair the fault.. .. |
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Relevant content (Last 5 Repairs / Servicing Problems)
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