Mccarthy Complaint
 SUPPLIER |
Mccarthy |
 INDUSTRY |
Motor |
| BRANCH / AREA | Constantia Volkswagen | COUNTRY | South Africa |
| TIME / DATE | 08:04 Tue 31 Jan | PERSON RESPONSIBLE | Kenny |
| CUSTOMER | Elvis.motsepe | View all reports by user |
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1
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Tue 17 Jan | ||
| HEADLINE | Terrible Experience |
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Took my car in for 120k service to McCarthy for the first time. After I picked my car I realized that my passenger door was not locking, all doors would lock and it unlocks itself, I reported it and Kenny tried to pass the buck. The next day my left front wheel was making a noise when I changed gears. When I went back we found out that there was a bolt missing and a loose one underneath the car. They tightened the loose 1 and put another one on the empty slot. 120k is major service and everything has to be checked, but they didn't. I have extended warranty with McSure and it took them a week to get confirmation from their own insurance division (it takes Barons Woodmead a day or 2) and Kenny only called me once to update me. While I was waiting for "the call" I saw a box of a stuck plug stuck I my brill behind the VW sign. With the loose wheel I could have died, and the door not locking I could have been highjacked and they never even attempted to compensate me. |
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| SUPPLIER'S RESPONSE | Mccarthy | Time and Date | 11:21:18 | Tue 31 Jan 12 |
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Hello Elvis.motsepe, Good Day, Your complaint has been logged and sent through to management. As soon as we receive feedback from management we will give you feed back. Your reference number with Customer Care is REF 8908 I hope you find this in order. Kind Regards Urma Naude McCarthy Customer Care 0861 00 88 00 care@eliance.co.za |
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