Mccarthy Complaint
 SUPPLIER |
Mccarthy |
 INDUSTRY |
Motor |
| BRANCH / AREA | bloemfontein | COUNTRY | South Africa |
| TIME / DATE | 11:28 Wed 8 Feb | PERSON RESPONSIBLE | collin nel |
| CUSTOMER | DA | View all reports by user |
 1
5
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| PROBLEM | Feedback / Response |
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| INCIDENT | Mon 23 Jan | ||
| HEADLINE | no response |
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| I WA NS AGAIN MADE A MISTAKE AND BOUGHT A ANOTHER VEHICLE FROM MCCARTHY BLOEMFONTEIN. THEY WERE EAGER TO DO THE DEAL AND I RECEIVED IT ON THE 30-09-2011. THE VEHICLE WASN'T EVEN PROPERLY CLEANED AND THEY SAID THAT WHEN I BRING IT BACK ALL THE PROBLEMS ON THE VEHICLE WILL BE FIXED. SO I BELIEVED THEM AND LEFT. AFTER A NUMBER OFF TELEPHONE CALLS AND VISITING THE PLACE THE VEHICLE WAS EVENTUALLY BOOKED IN THE MIDDLE OF JANUARY 2012. AFTER IT STOOD THERE FOR A WEEK THEY CALLED ME AND TOLD ME THAT THE VEHICLE WAS FINISH AND I CAN COME AND COLLECT IT. I THEN CALLED MR COLLIN NEL WHO IS SUPPOSED TO BE ONE OF THE DIRECTORS AND TOLD HIM WHAT THEY HAVE DONE AND THAT I AM NOT SATISFIED AND IF HE PLEASE WOULD FOLLOW IT UP AND COME BACK TO ME BECAUSE I HAVE TO GO AND COLLECT THE VEHICLE. HE SAID HE WOULD. HE NEVER CAME BACK TO ME AND I WENT TO COLLECT THE VEHICLE. THEY SAID THAT THEY HAVE REPAIRED THE LOWER CONTROL ARM BUSH ON THE LEFT HAND SIDE BY PUTTING IN TEFLON. THEY SAID THAT THEY COULD NOT GET A PLACE TO REPAIR THE AIR-CON AND THAT THE ALIGNMENT WERE ADJUSTED . THE VEHICLE WASN'T CLEAN AND THE MANIFOLD STILL LEAKED AS OF THE DAY I BOUGHT IT. MR NEL NEVER CAME BACK TO ME UNTIL TODAY. | |||
| SUPPLIER'S RESPONSE | Mccarthy | Time and Date | 12:18:15 | Wed 8 Feb 12 |
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Hello DA, Good Day, Your complaint has been logged and sent through to management. As soon as we receive feedback from management we will give you feed back. Your reference number with Customer Care is REF 8942. I hope you find this in order. Kind Regards Urma Naude McCarthy Customer Care 0861 00 88 00 care@eliance.co.za |
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