Mccarthy Complaint
 SUPPLIER |
Mccarthy |
 INDUSTRY |
Motor |
| BRANCH / AREA | Toyota Lynnwood | COUNTRY | South Africa |
| TIME / DATE | 10:36 Sat 21 Jan | PERSON RESPONSIBLE | Service |
| CUSTOMER | riaanjvr | View all reports by user |
 0
2
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Wed 11 Jan | ||
| HEADLINE | Inability to resolve technical problems |
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| After thinking maybe the new Lynnwood branch is now the place to go to get my Hilux sorted out (after they did manage to fix my other hilux) I took my 4x4 hilux 3l D-4D to them to get serviced and have some issues resolved. They did replace the leaking radiator after a week's internal struggle to get approval, but my other 2 problems with fuel consumption and a nasty niose on the RF wheel was not fixed. To top that off when I got home and looked under the car I noticed the sump guard was missing! So I phoned, complained and took it back after which.... they cleaned the cv boot and apparently re-seated the airflow sensor connector and gave me back the rest of the car. Needless to say after driving 20km the noise was back and after a tank of diesel fuel consumption went down even more. When McCarthy call center called I obviously stated not happy. So for a THIRD time back it went for another day. This time I was told they bent a control arm, problem solved on the noise, oh and on the bad consumption they "found nothing wrong on the computer". 7km/l on a D-4D with 90kkm where it should be doing 9-10km/l in town? Got home, noise on wheel back and still guzzling diesel down to 6.8 now | |||
| SUPPLIER'S RESPONSE | Mccarthy | Time and Date | 09:18:00 | Wed 25 Jan 12 |
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Hello riaanjvr, Good Day, Your complaint has been logged and sent through to management. As soon as we receive feedback from management we will give you feed back. Your reference number with Customer Care is REF 8877. I hope you find this in order. Kind Regards Urma Naude McCarthy Customer Care 0861 00 88 00 care@eliance.co.za |
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| CUSTOMER'S FEEDBACK | riaanjvr | Time and Date | 06:34:36 | Wed 1 Feb 12 |
| Utterly Disgusted: One week later and NO response from MCCarthy | |||
Relevant content (Last 5 Repairs / Servicing Problems)
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