Mccarthy Complaint
 SUPPLIER |
Mccarthy |
 INDUSTRY |
Motor |
| BRANCH / AREA | Toyota N1 City Cape Town... | COUNTRY | South Africa |
| TIME / DATE | 21:08 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Ballroom1 | View all reports by user |
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3
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| PROBLEM | Feedback / Response |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Do they want the business!!! |
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I never realised that the motor industry was in such a strong market, cause clearly they don't want the business. I applied to McCarthy-Call-a-Car for a Fiat Palio that I saw on the web-site. I sent a sms to them on the 29th January 2012 and received a reply stating that a consultant would contact me within 24 hours. I was only contacted 72 hours after making my enquire. The consultant then informed me that he would pass my details on to their N1 City branch to call me back which never happened. I was then called again on Monday 6th February 2012 to find out if anyone had contacted me, to which I replyed NO. The consultant then said to me that he would resend me details through and that I would be contacted in 24 Hours, which never happened. It is now almost 72 hours and I am still waiting. If this is how they treat prospective clients, then I would hate to see how they actually treat their clients. Can't complain about the bad service, cause there isn't any. |
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| SUPPLIER'S RESPONSE | Mccarthy | Time and Date | 08:10:36 | Fri 10 Feb 12 |
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Hello Ballroom1, Good morning Christopher, I would just like to thank you for bringing your experience to our attention. We will take the matter up with management to address and ensure that this does not happen to another customer. Please accept our sincerest apologies. Kind Regards, Urma Naude McCarthy Customer Care care@ |
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