Mccarthy Complaint
 SUPPLIER |
Mccarthy |
 INDUSTRY |
Motor |
| BRANCH / AREA | Maintenance Plans | COUNTRY | South Africa |
| TIME / DATE | 19:10 Fri 3 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Lindaven | View all reports by user |
 0
2
|
| PROBLEM | Late / No Delivery |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Fri 3 Feb | ||
| HEADLINE | BAD ADMIN |
||
| Bought my 3rd Citroen, took out a 5 yr maintenance plan with McCarthy to ensure that I am always covered. My car was towed to Citroen Hatfield on 31 Jan around 5 for what seemed to be an electrical fault. Worried about the whereabouts of my car I phoned the dealership around noon the next day to ascertain whether my car is there and receiving attention. Only at about 4 that day I got a call that the battery seemed to be the problem. They had to obtain permission from McCarthy to replace. On Thursday at 9:50, I got an sms from Citroen to confirm that McCarthy has given authorisation and that I can collect my car at 5. I got told later that the dealership first needs to receive payment from McCarthy before releasing my car. Friday morning I was requested to sign documents to submit to McCarthy whilst I got an sms the previous day. I could have signed documentation on Thursday morning already? According to McCarthy they will pay and is awaiting original documents before paying. I find it totally unacceptable that I am being punished because of their admin procedures. I will NOT buy another Citroen or take out a maintenance plan with McCarthy. They both refuse to accept responsibility! | |||
| SUPPLIER'S RESPONSE | Mccarthy | Time and Date | 16:28:18 | Mon 6 Feb 12 |
|
Hello Lindaven, Good afternoon Linda, As per our conversation this morning. You informed me that Charles Humphreys from McCarthy Insurance is busy sorting this complaint. Should you need any assistants please do not hesitate to contact me. My apologies for the inconvenience. Kind Regards Urma Naude McCarthy Customer Care care@eliance.co.za 0861 00 88 00 |
|||
Relevant content (Last 5 Late / No Delivery Problems)
 |
|||
|
|
18:55:54 Thu 24 May 12
|
||
 |
|||
|
|
(( • )) Supplier's response | ||
|
|
Facebook Application
