Mccarthy Conversion
 SUPPLIER |
Mccarthy |
 INDUSTRY |
Motor |
| BRANCH / AREA | Durban | COUNTRY | South Africa |
| TIME / DATE | 19:31 Mon 19 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | avin851025 | View all reports by user |
 1
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| PROBLEM | Bad Attitude |
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| INCIDENT | Sat 10 Dec | ||
| HEADLINE | Poor service |
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I puchased a polo vivo 1.6 on 19 march 2011 from Mccarthy vw Durban. Window smash and grab incorrectly installed When i took delivery of the vehicle there was bubbles on the windows smash and grab, the sales person told me that it was normal and it would disappear as long as i park the vehicle in the sun as much as possible. I parked the vehicle in the sun as much as possible. After 4 months the bubbles were still present and i sent the vehicle back and the smash and grab was re-install. It is now 9 months that i have the vehicle and the bubbles are still present. Over filling oil I sent the vehicle in for the 1500km service on the 10 december 2011. when i checked the oil level it was overfilled and when i brought this matter to mccarthy vw's durban attention they mentioned that the oil level was fine, but according to the owners manual this is incorrect. I am really unhappy with the service received from this dealership and i shall not purchase another vw product again. |
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| SUPPLIER'S RESPONSE | Mccarthy | Time and Date | 10:23:56 | Tue 20 Dec 11 |
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Hello avin851025, Good Day, Your complaint has been logged and sent through to management. Your reference number with Customer Care is Ref nr 8773. We will keep you posted . I hope you find this in order. Kind Regards, Charl Davids McCarthy Customer Care Tel: 0861 00 88 00 |
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| CUSTOMER'S FEEDBACK | avin851025 | Time and Date | 10:46:18 | Thu 29 Dec 11 |
| Quite Impressed: I am very impressed with the fast response with which Mccarthy Vw Durban has responded to my concerns. All my concerns have been resolved. | |||
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