Mccarthy Conversion
 SUPPLIER |
Mccarthy |
 INDUSTRY |
Motor |
| BRANCH / AREA | Gezina | COUNTRY | South Africa |
| TIME / DATE | 15:31 Mon 9 Jan | PERSON RESPONSIBLE | Jaco Scheepers |
| CUSTOMER | GERTLOUW | View all reports by user |
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Fri 4 Nov | ||
| HEADLINE | No response or delivery |
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I bought a Jeep 2 months ago 5/11/2011 from MacCarthy Gezina. At the first inspection of the vehicle I noticed that one of the spot lights was broken but was assured that it will be replaced. During receipt of the vehicle the broken spot light was still not replaced as promised due to fact that they could not find a replacement at that time, a promise was made that the light plus the licensing papers and licensing disc will be delivered to me as soon as possible. To date both items are still outstanding. Every time the salesman (Jaco Scheepers) is contacted by phone about the situation, his response is he will come back to us, but that is all. Absolutely no response from E Mails send to him. |
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| SUPPLIER'S RESPONSE | Mccarthy | Time and Date | 11:20:39 | Tue 10 Jan 12 |
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Hello GERTLOUW, Thank you for the taking the time to informed us of your complaint. Management is currently attending to this matter and we will keep you posted. Please except our apologise. Kind Regards, Charl Davids McCarthy Customer Care Tel: 0861 00 88 00 |
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| CUSTOMER'S FEEDBACK | GERTLOUW | Time and Date | 12:34:16 | Thu 12 Jan 12 |
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Quite Impressed:
The response from McCarthy Customer Care was very quick and the wheels that were set in motion to correct my problems were very efficient. Thank you very much. |
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Relevant content (Last 5 Late / No Delivery Problems)
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18:55:54 Thu 24 May 12
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(( • )) Supplier's response | ||
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