Mccarthy Conversion
 SUPPLIER |
Mccarthy |
 INDUSTRY |
Motor |
| BRANCH / AREA | Midrand | COUNTRY | South Africa |
| TIME / DATE | 18:58 Tue 6 Dec | PERSON RESPONSIBLE | Renier Erasmus |
| CUSTOMER | Pasekas | View all reports by user |
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Tue 6 Dec | ||
| HEADLINE | New Car with Diff lock and ABS light On |
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| I bought a brand new Toyota Hilux Raise Raider 2.7 Heritage Edition on the 25th Nov 2011. The car on the 28th Nov 2011 Diff Lock and ABS light were on permanently reported the matter to Toyota Mccarthy Midrand and brought the car on the 29th Nov 2011 was told to bring it on friday the 2nd Dec 2011 morning I did so. The car friday was not checked and it spent the whole weekend at the Dealer then on monday I called the dealer 8 times and noone knew the progress about the car when I got there on monday afternoon the technician I found checking the car when I asked him he told me he only checked the car monday afternoon just before I got there whoever who told me they were busy with the car lied. How do I say I bought a brand new car a week but I only drove it for less than a week and paying for car which is not in my possesion . Is this how a new client to Toyota must be treated? | |||
| SUPPLIER'S RESPONSE | Mccarthy | Time and Date | 13:58:42 | Fri 9 Dec 11 |
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Hello Pasekas, Good Day, Your complaint has been logged and sent through to management. As soon as we receive feedback from management we will give you feed back. Your reference number with Customer Care is REF 8739: I hope you find this in order. Kind Regards Urma Naude McCarthy Customer Care 0861 00 88 00 care@eliance.co.za |
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| CUSTOMER'S FEEDBACK | Pasekas | Time and Date | 08:35:30 | Fri 9 Dec 11 |
| Quite Impressed: The issue got resolved immediately after I reported it. | |||
Relevant content (Last 5 Repairs / Servicing Problems)
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