Mccarthy Conversion
 SUPPLIER |
Mccarthy |
 INDUSTRY |
Motor |
| BRANCH / AREA | Parrow | COUNTRY | South Africa |
| TIME / DATE | 10:40 Fri 27 Jan | PERSON RESPONSIBLE | Morne Visagie |
| CUSTOMER | zukoponco | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Wed 28 Dec | ||
| HEADLINE | MacCharthy's POOR POOR service |
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Late December 2011, I decided to go to VW McCarthy in Parrow. I walked in and was immediately referred to tall young Caucasian gentlemen with short hair. I explained to him that it was my first time searching for a car to buy, I explained what car I had in mind and how much I would appreciate some guidance in what steps to take. He looked straight into my eyes and gave me the shortest answers possible. Answers such as: "Ja, that's the one" & "That's more expensive" & "We don't have that one" & "Round about R250 000" & "We can't help you with that at the moment" & "Sorry we don't have brochures" & "Ja, well, Those tires will cost more" & "only the bank can do that" . I asked and asked and asked. I kept receiving short answers, All as we stood there in the middle of the shop as if he needed to finish up and go do his "real" work. I left VW McCarthy with my tail in-between my legs, with no more than what I got in the web by myself. That guy made me feel like I can't afford a **** thing. He is good. I felt like ****. After my Fiance heard this fu**ed up story over and over, she decided to take my wounded *** Ego to VW Barons in Bellville. A short Caucasian gentleman welcomed m |
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| SUPPLIER'S RESPONSE | Mccarthy | Time and Date | 08:51:38 | Mon 30 Jan 12 |
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Hello zukoponco@, Good Day, Your complaint has been logged and sent through to management. As soon as we receive feedback from management we will give you feed back. Your reference number with Customer Care is REF 8901. I hope you find this in order. Kind Regards Urma Naude McCarthy Customer Care 0861 00 88 00 care@eliance.co.za |
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| CUSTOMER'S FEEDBACK | zukoponco | Time and Date | 09:09:30 | Thu 2 Feb 12 |
| Quite Impressed: I am impressed by how quick Hello Peter got their attention. I feel like I have someone on my side now if ever something like that happens again. Although I hope it doesn't. I am over the moon by the fact that I was helped to stand up for myself but at the same time sad to know that people are being ill-treated like that for just an apology. Hello Peter is fighting a struggle that many of us fight everyday. I got a call from McCarthy and they apologised. I feel that my dignity has returned. | |||
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