Mccarthy Conversion
 SUPPLIER |
Mccarthy |
 INDUSTRY |
Motor |
| BRANCH / AREA | Pta central Value Centr... | COUNTRY | South Africa |
| TIME / DATE | 17:42 Tue 6 Dec | PERSON RESPONSIBLE | Jan |
| CUSTOMER | ohSOfedUP | View all reports by user |
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Mon 5 Dec | ||
| HEADLINE | Chery is a real piece of junk |
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| My Chery QQ had a shock-absorber replaced on about 9000km, then all 4 shock-absorbers on 30000km, and through this all, my temperature gauge would shoot into the red whenever it felt like it. I had the car back at Chery 3 times, and they tightened the sensor, relocated it, and replaced the sensor. The exhaust manifold bolts also keep breaking off, this happened twice sofar. On 2011-10-10, with km reading 70000km, the temperature gauge shot into the red again, and this time they said the Thermostat had packed-up. It took them 2 and a half weeks to get a new Thermostat, which i ended up locating, buying, and delivering the part to them personally. Now the car has 76000km, and it over-heated. The "extended warranty" I took out on the car, FROM MCARTHY, didnt want to tow my car in to Chery, they said the distance from Pta to Jhb south was 140km, and they only cover 120km, but, the distance is really 60-odd km. I ended up arranging my own tow in, that got there quicker and cost R600 cheaper. Then when asked if they could at least arrange a loan car for me, seeing my Employer is so fed up with my broken car stories, (8 incidents in 1 year), they couldnt even do that. REAL PATHETIC! | |||
| SUPPLIER'S RESPONSE | Mccarthy | Time and Date | 13:49:48 | Fri 9 Dec 11 |
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Hello ohSOfedUP, Good Day, Your complaint has been logged and sent through to management. As soon as we receive feedback from management we will give you feed back. Your reference number with Customer Care is REF 8738: I hope you find this in order. Kind Regards Urma Naude McCarthy Customer Care 0861 00 88 00 care@eliance.co.za |
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| CUSTOMER'S FEEDBACK | ohSOfedUP | Time and Date | 07:13:30 | Tue 20 Dec 11 |
| Over the Moon: McCarthy responded within 48 hours, the Manager phoning me directly from his own cellphone. I met the Senior Sales Representative, and they started with appreciating my Chery, and what they have to offer in place of it. The day after that they contacted me with figures of what they will offer for my Chery, and completed the paperwork. The following week i had my new car, a Suzuki Alto, and i must say, having driven the Suzuki a few days, the Chery doesnt really qualify as a car, the Suzuki DOES | |||
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