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Martin's Funerals Direct - Customer Feedback and Analysis

Shown below are the statistics for Martin's Funerals Direct based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (5) 45%
Complaint (6) 55%
Customer Compliment Complaint
1. LWestenraad01
2. Mandy195610
3. nthabiseng301
4. Weinmann10
5. postman01
Customer Feedback to Supplier Responses (last 12 months): 2 reports
Chart
Over the moon Over the moon (1) 50%
Quite Impressed Quite Impressed (0) 0%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (1) 50%
Utterly Disgusted Utterly Disgusted (0) 0%
Nature of complaints (last 12 months): 6 reports - Martin's Funerals Direct
Billing/Accounts (2) 33% Billing/Accounts
Other (4) 67% Other
Chart
Nature of complaints (last 12 months): 9474 reports - Other Industry Analysis
Bad Attitude (815) 9% Bad Attitude
Billing/Accounts (937) 10% Billing/Accounts
Booking Query (43) 0% Booking Query
Breach of Contract (402) 4% Breach of Contract
Call Centre!! (125) 1% Call Centre!!
Competitions (57) 1% Competitions
Damaged Goods (477) 5% Damaged Goods
Expiry Date (20) 0% Expiry Date
Feedback/Response (537) 6% Feedback/Response
Chart
Hygiene Hygiene (55) 1%
Late/No Delivery Late/No Delivery (1024) 11%
Other Other (3934) 42%
Out of Stock Out of Stock (59) 1%
Passing the Buck Passing the Buck (151) 2%
Pricing/Barcodes Pricing/Barcodes (67) 1%
Repairs/Servicing Repairs/Servicing (648) 7%
Spam Spam (123) 1%

Please note: All Reports & Stats fall away after 12 months

 
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