Hello

book peter | home

Mango Airlines - Customer Feedback and Analysis

Shown below are the statistics for Mango Airlines based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (40) 9%
Complaint (417) 91%
Customer Compliment Complaint
1. mahlogonolomakua03
2. Jolandi.Bester03
3. Jaco S02
4. marillie02
5. SophiaAppelo11
Nature of complaints (last 12 months): 417 reports - Mango Airlines
Bad Attitude (69) 17% Bad Attitude
Billing/Accounts (33) 8% Billing/Accounts
Booking Query (59) 14% Booking Query
Breach of Contract (13) 3% Breach of Contract
Call Centre!! (19) 5% Call Centre!!
Competitions (2) 0% Competitions
Damaged Goods (24) 6% Damaged Goods
Feedback/Response (17) 4% Feedback/Response
Late/No Delivery (20) 5% Late/No Delivery
Chart
Other Other (146) 35%
Out of Stock Out of Stock (1) 0%
Passing the Buck Passing the Buck (7) 2%
Pricing/Barcodes Pricing/Barcodes (4) 1%
Repairs/Servicing Repairs/Servicing (3) 1%
Nature of complaints (last 12 months): 2577 reports - Travel Industry Analysis
Bad Attitude (298) 12% Bad Attitude
Billing/Accounts (167) 6% Billing/Accounts
Booking Query (175) 7% Booking Query
Breach of Contract (147) 6% Breach of Contract
Call Centre!! (51) 2% Call Centre!!
Competitions (10) 0% Competitions
Damaged Goods (54) 2% Damaged Goods
Expiry Date (1) 0% Expiry Date
Feedback/Response (161) 6% Feedback/Response
Chart
Hygiene Hygiene (18) 1%
Late/No Delivery Late/No Delivery (183) 7%
Other Other (1166) 45%
Out of Stock Out of Stock (3) 0%
Passing the Buck Passing the Buck (55) 2%
Pricing/Barcodes Pricing/Barcodes (35) 1%
Repairs/Servicing Repairs/Servicing (28) 1%
Spam Spam (25) 1%

Please note: All Reports & Stats fall away after 12 months

 
Afrihost
Copyright 2010 Hellopeter.com. All rights reserved.  Proudly hosted by Afrihost.com - Personal Web Hosting & Domain Registration