Makro - Customer Feedback and Analysis

Shown below are the statistics for Makro based on the customer feedback for the given time-frame.

Chart

Customer
1. ErasmuC02	0	5
2. wvivier	1	2
3. gobinn	0	3
4. Maritza26	3	0
5. MRN	1	2

Chart

Over the moon (66) 27%

Quite Impressed (56) 23%

Indifferent (27) 11%

Not Impressed (32) 13%

Utterly Disgusted (60) 25%

Bad Attitude (69) 15%

Billing/Accounts (10) 2%

Breach of Contract (13) 3%

Call Centre!! (2) 0%

Competitions (3) 1%

Damaged Goods (62) 13%

Expiry Date (4) 1%

Feedback/Response (32) 7%

Hygiene (2) 0%

Chart

Late/No Delivery (13) 3%

Other (94) 20%

Out of Stock (59) 13%

Passing the Buck (20) 4%

Pricing/Barcodes (22) 5%

Repairs/Servicing (56) 12%

Spam (2) 0%

Bad Attitude (3844) 13%

Billing/Accounts (2604) 9%

Booking Query (38) 0%

Breach of Contract (409) 1%

Call Centre!! (327) 1%

Competitions (79) 0%

Damaged Goods (2189) 8%

Expiry Date (310) 1%

Feedback/Response (1501) 5%

Chart

Hygiene (316) 1%

Late/No Delivery (1524) 5%

Other (11801) 41%

Out of Stock (979) 3%

Passing the Buck (512) 2%

Pricing/Barcodes (746) 3%

Repairs/Servicing (1420) 5%

Spam (172) 1%

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Please note: All Reports & Stats fall away after 12 months

Makro	FEEDBACK FOR THE LAST
	CUSTOM FROM DATE
	CUSTOM TO DATE

Makro - Customer Feedback and Analysis

(last 60 days)

New Companies Who
Respond(last 10 days)

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Makro - Customer Feedback and Analysis

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(last 60 days)

New Companies WhoRespond(last 10 days)

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New Companies Who
Respond(last 10 days)