Makro Compliment
 SUPPLIER |
Makro |
 INDUSTRY |
Retail |
| BRANCH / AREA | Wonderboom | COUNTRY | South Africa |
| TIME / DATE | 13:55 Mon 30 Jan | PERSON RESPONSIBLE | Riaan Kleinsmit |
| CUSTOMER | chantedunckley | View all reports by user |
2
 0
|
| NATURE | Great Attitude |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Mon 30 Jan | ||
| HEADLINE | True commitment to customer care |
||
|
On 29 January 2011, I lodged a complaint pertaining to an upsetting incidence at the Makro Wonderboom store. The particulars of the complaint requires no detailed reference to after the excellent manner in which the manager on duty, Mr. Riaan Kleinsmit, attended to my complaint and truly committed to resolving the cause for my dismay. I am of the opinion that a consumer should be equally as willing to commend good service as one is to lodge a complaint - the latter seeming to be raised in abundance while consumers seem stingy with compliments - thus so often resulting in demotivated customer service officials. It is therefore that I wish to commend and sincerely thank Riaan for upholding his promise when he vowed that my complaint would be attended to and the corrective action concluded within 24 hours. Indeed, I received final feedback even before the 24 hour period had lapsed, and his apologies on behalf of Makro and the staff were relayed with sincerity and humbleness. I do believe that the customer service industry, and Makro in this instance, benefits greatly from representatives such as this commited individual. |
|||
| SUPPLIER'S RESPONSE | Makro | Time and Date | 11:33:55 | Tue 31 Jan 12 |
|
Hello chantedunckley, It is really encouraging to hear of a bad experience being turned around. We pride ourselves with great customer service and with dedicated staff member like Riaan we will continue to shine. We re very pleased to hear about the best service he has offered you, we really appreciate his efforts, he is one of our shining stars and we are very lucky to have him on our Team. I would like to advise you that Riaan Kleinsmith) has already been congratulated by the Store General Manager for his continuous, excellent service he gives our customers. It is our goal that every customer leaves Makro delighted with the service they have received and the products they have purchased. Thank you for taking the time to let us know how pleased you were. Please continue to give us feedback on service received in any of our stores. Regards Makrocare |
|||
Relevant content (Last 5 Compliments)
 |
|||
|
|
|||
 |
|||
|
|
|||
|
|
Facebook Application
