Makro Compliment
 SUPPLIER |
Makro |
 INDUSTRY |
Retail |
| BRANCH / AREA | Springfield | COUNTRY | South Africa |
| TIME / DATE | 13:34 Tue 27 Dec | PERSON RESPONSIBLE | Floor and returns man... |
| CUSTOMER | Andrebeley | View all reports by user |
2
 0
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| NATURE | Repairs/Service |
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| INCIDENT | Tue 27 Dec | ||
| HEADLINE | Replace faulty iPod |
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Thank for for replacing my iPod the day before Xmas. I had bought it a month earlier and only unpacked it the day before Xmas to test it. I found the screen was faulty. On returning it to Macro I was told that the 16 day return policy had expired. This would have been a huge problem on Xmas day! Thanks to the floor manager for getting it swapped out for me without question otherwise my child would have had nothing to open on Xmas morning! Thank you! |
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| SUPPLIER'S RESPONSE | Makro | Time and Date | 09:50:48 | Wed 28 Dec 11 |
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Hello Andrebeley, Thank you for taking time to forward this compliment. It is really encouraging to hear of a bad experience being turned around. It is great to hear that Springfield store is doing such a fantastic job of keeping their customers happy. I have forwarded your compliment to the branch Marketing Executive Manager (Sue-Anne Jones) and I am sure she will post your comments to all staff to see. Please continue to give us feedback on service received in any of our stores. Regards Makrocare |
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