Makro Compliment
 SUPPLIER |
Makro |
 INDUSTRY |
Retail |
| BRANCH / AREA | Centurion | COUNTRY | South Africa |
| TIME / DATE | 15:55 Tue 7 Feb | PERSON RESPONSIBLE | Sales, Dispatch & Del... |
| CUSTOMER | mhp99 | View all reports by user |
5
 1
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| NATURE | Great Attitude, the ex... |
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| INCIDENT | Sat 4 Feb | ||
| HEADLINE | Phenominal service |
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| I am quick to complain about bad or incompetent service. However good or in this case phenomenal service needs to be given recognition too. As I received from Makro Centurion on Saturday when buying a new double door Fridge was beyond exceptional. From buying the Fridge to them delivering it, took less than one hour. From the sales person, who even helped stand in the que at tech dept, so they can dispatch the unit; the dispatcher confirming delivery address; the driver who was on the phone for directions (as we stay on a plot) and the unloading of the unit. I was overwhelmed. I think many retailers or institutions can learn from this level of service. That on a frantic & extremely busy day too. | |||
| SUPPLIER'S RESPONSE | Makro | Time and Date | 08:24:47 | Wed 8 Feb 12 |
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Hello mhp99, We pride ourselves with great customer service and with dedicated staff members. It is great to hear that Centurion store is doing such a fantastic job of keeping their customers happy. It is our goal that every customer leaves Makro delighted with the service they have received and the products they have purchased. I have forward your compliment to the branch Marketing Executive Manager ( Lisa Maree) and I am sure she will post your comments for all staff to see. Thanks for taking time to post this compliment and Please continue giving feedback on our service as this will help us improve where needed. Regards Makrocare |
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| CUSTOMER'S FEEDBACK | mhp99 | Time and Date | 11:20:01 | Sun 12 Feb 12 |
| Over the Moon: great! | |||
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