Makro Compliment
Makro |
Retail | ||
| BRANCH / AREA | Strubensvalley | COUNTRY | South Africa |
| TIME / DATE | 19:49 Sun 15 Jan | PERSON RESPONSIBLE | Eugene Williams |
| CUSTOMER | sonic2k | View all reports by user |
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| NATURE | Going the Extra Mile |
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| INCIDENT | Sun 15 Jan | ||
| HEADLINE | Eugene, THANK YOU |
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I went to the Strubensvalley Makro to exchange a product that had failed, and there were a bunch of other items that we needed. That's when we met Eugene, who ran up and down to get me what I was looking for, and give it into my hand. I have spoken to his manager, but, instead of this being kept contained in the store, why not let the whole world know about Eugene, who works in the computer section. So if you need anything computer related, go see Eugene, he'll sort out our problem for you, he is even knowledgeable about printer cartridge types! I normally hate going to Makro, after today I feel I have a change of heart. |
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| SUPPLIER'S RESPONSE | Makro | Time and Date | 08:19:21 | Mon 16 Jan 12 |
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Hello sonic2k, Thank you for taking time to forward this compliment. We are very pleased to hear of the great customer service you received from Eugene Williams, he is one of our shinning stars and we are very lucky to have him on our team. I have forwarded your compliment to the branch Executive Manager (Vanessa Moodley) and I am sure she will post your comments for all staff to see. It is our goal that every customer leaves Makro delighted with the service they have received and the products they have purchased. Thank you for taking the time to let us know how pleased you were. Please continue to give feedback on service received in any of our stores. Regards Makrocare |
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| CUSTOMER'S FEEDBACK | sonic2k | Time and Date | 12:58:49 | Thu 3 May 12 |
| Over the Moon: Its simply that good | |||
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