Makro Compliment
 SUPPLIER |
Makro |
 INDUSTRY |
Retail |
| BRANCH / AREA | Woodmead | COUNTRY | South Africa |
| TIME / DATE | 10:27 Mon 26 Dec | PERSON RESPONSIBLE | Themba |
| CUSTOMER | davefun | View all reports by user |
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| NATURE | Corrected a bad servic... |
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| INCIDENT | Tue 13 Dec | ||
| HEADLINE | Corrected missed delivery |
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Ordered 2 bar fridges from Makro and was guarenteed delivery the next day. Spoke to the warehouse twice and was assured delivery was on the way. Waited or 3 hours until 7pm and it never arrived. Was exceedingly unhappy, left a telephone message at the Woodmead store, not really expecting a reply. I was contacted the next morning and provided with excellent service by the store. They arranged for a late delivery that day and ensured that I did receive the goods. Persons attitude was excelllent, I think his name was Themba, really turned me from being a very unhappy customer to a happy customer. Dave |
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| SUPPLIER'S RESPONSE | Makro | Time and Date | 09:49:32 | Wed 28 Dec 11 |
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Hello davefun, Thank you for taking time to forward this compliment. We pride ourselves with great customer service and with dedicated staff members. Themba is one of our shining stars and we are very lucky to have him on our Team. We re very pleased to hear about the best service he has offered you, we really appreciate his efforts. It is our goal that every customer leaves Makro delighted with the service they have received and the products they have purchased. Please continue to give us feedback on service received in any of our Stores. Regards Makrocare |
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| CUSTOMER'S FEEDBACK | davefun | Time and Date | 09:10:23 | Thu 29 Dec 11 |
| Over the Moon: was already happy, but they provided good feedback | |||
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