Makro Conversion
 SUPPLIER |
Makro |
 INDUSTRY |
Retail |
| BRANCH / AREA | Centurion | COUNTRY | South Africa |
| TIME / DATE | 09:09 Fri 30 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | wvanzl | View all reports by user |
 1
 0
|
| PROBLEM | Out of stock |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Fri 30 Dec | ||
| HEADLINE | Xbox out of stock |
||
|
I have now completed (twice) a query form on Makro website. No feedback received 1st - Staff at this section of Makro Centurion are not very customer focused. While I am standing at the counter this lady would have a discussion with some other customers. XBox 250GB Kinect games for R3999 The lady informed me that ALL Makro stores are out of stock. I can come back in new year to buy. I wanted to pay so it is on back order, but she did not want to assist me. The price display still on display and not removed. My question to Makro is, can they order XBox 250GB console as per the special they had |
|||
| SUPPLIER'S RESPONSE | Makro | Time and Date | 09:46:34 | Fri 30 Dec 11 |
|
Hello wvanzl, We are currently looking into your complaint and will revert back with feedback soon. Regards Makrocare |
|||
| UPDATED RESPONSE | Makro | Time and Date | 12:02:27 | Fri 30 Dec 11 |
|
Hello wvanzl, Thank you for raising your concern with us. I sincerely apologise for the inconvenience caused by this incident, we addressed all issues you raised and hope you will notice changes next time you visit the Centurion branch -your feedback would be much appreciated. I also believe that our National buyer (Clyde Kurten) has been in contact with you and all issues raised with us have been resolved. Thank you once again for letting us know about this incident - it is only through Customers like yourself who communicate to us about the bad service received from any of our Stores so that we can make improvements. Please continue to give us feedback on service received in any of our stores. Regards Makrocare |
|||
| CUSTOMER'S FEEDBACK | wvanzl | Time and Date | 08:04:36 | Fri 6 Jan 12 |
|
Over the Moon:
Makro contacted me the same day. They ordered stocked from other branch and at same price. Thanks to Mr. Clyde Kurten |
|||
Relevant content (Last 5 Out of Stock Problems)
 |
|||
|
|
|||
|
|
(( • )) Supplier's response | ||
|
|
|||
|
|
(( • )) Updated response |
Facebook Application
