Makro Conversion
 SUPPLIER |
Makro |
 INDUSTRY |
Retail |
| BRANCH / AREA | Bedworthpark | COUNTRY | South Africa |
| TIME / DATE | 08:27 Thu 19 Jan | PERSON RESPONSIBLE | Pumlani |
| CUSTOMER | jbvosloo | View all reports by user |
 4
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Thu 19 Jan | ||
| HEADLINE | Takes more than a week to get service agent out |
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My Samsung washing machine is acting up now for the second time in its first year of use. The first time the service agent was orgasied from Makro's side relatively quickly. Bu this time I had to phone on Wednesday 11 Jan, they then phone back on the 13th to confirm details and said the agents will phone me on 16th. The 17th I phoned again only to hear that they agents will call me the next day. Today 19 Jan. Have not heard from Makro nor the servicing agaents and my washing machine is unuseable. This is unacceptable service. With after sales service like this it pays to shop at Game. |
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| SUPPLIER'S RESPONSE | Makro | Time and Date | 09:01:05 | Tue 24 Jan 12 |
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Hello jbvosloo, Thank you for raising your concern with us. It is really encouraging to hear of a bad experience being turned around. It is great to hear that Germiston store is doing such a fantastic job of keeping their customers happy. Thank you once again so much for your feedback - it is only through your comments that we can drive improvement. Please continue to give us feedback on service received in any of our stores. Regards Makrocare |
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| CUSTOMER'S FEEDBACK | jbvosloo | Time and Date | 19:55:05 | Mon 23 Jan 12 |
| Quite Impressed: I contacted the store manager and he organized with the sales person, Pumlani, within a few hours the service people were at my house and fixed everything. Amazing what can be done when a manager 'motivates' his personnel | |||
Relevant content (Last 5 Repairs / Servicing Problems)
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