Makro Conversion
 SUPPLIER |
Makro |
 INDUSTRY |
Retail |
| BRANCH / AREA | Stubensvalley | COUNTRY | South Africa |
| TIME / DATE | 16:56 Tue 17 Jan | PERSON RESPONSIBLE | Photography department |
| CUSTOMER | riaandurandt | View all reports by user |
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Tue 17 Jan | ||
| HEADLINE | Sony digital camera repairs and Sony service |
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My Sony camera (11 months old at the time) started making vertical lines across photo's, 1 out of every 5 photo's and secondly the camera is searching for functions/modes all the time. The camera was taken to Makro as it is still in warranty and they advise that they will send it away to be repaired. Got the camera back after 3 weeks and went on holiday. Same happened, even worse. 1 out of very 3 pictures taken has got the lines and searching so bad that you cannot take photo's. Took it back to Makro, spoke the photography department and the Sony rep and they advise that they can only send it in for repairs again. The Sony rep advised that it must be sent in three times and only on the fourth time Sony and Makro would look into the problem. Got the camera back, went on December holiday and couldn't't even use the camera so bad was the problems. The point I'm making is: We take a lot of picture which means it's a lot of memories but in my case the memories are lost and will never be captured again!!!! This is totally unacceptable and money cannot bring back the memories that is lost. I cannot believe that this is the best that Makro and Sony could do!!!! The camera is still broke |
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| SUPPLIER'S RESPONSE | Makro | Time and Date | 10:02:47 | Fri 20 Jan 12 |
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Hello riaandurandt, Thank you for registering your complaint regarding the problem which you encountered with one of our products. Like any other company Makro has its own rules and regulations that we need to follow, and as stated on our peace of mind policy If your goods show a defect after the initial 6 month period, but still within the manufacturer's warranty period, Makro will send the goods to the manufacturer for repair and the manufacturer will decide whether you have a valid claim and if so, whether they will repair or replace. We have received a confirmation from the supplier that the unit needs to be credited. Please accept our sincere apologies for any disappointment or inconvenience this matter has caused and we trust that Sony products purchased in future will meet with your expectations. Regards Makrocare |
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| CUSTOMER'S FEEDBACK | riaandurandt | Time and Date | 07:23:11 | Fri 20 Jan 12 |
| Not Impressed: Makro did come back to me within 2 days of my complaint but with no resolution. They had all their facts wrong, I had to again proof the facts with reference numbers of repairs that was given to me by Makro themselves and clearly Makro do not understand or do not want to understand the seriousness of my complaint and my frustration. In fact, the feeling I got is that the attitude of Makro is that of: "sorry to hear about your problems" We'll deal with it in our way. NOT IMPRESSED!!! | |||
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