Makro Conversion
 SUPPLIER |
Makro |
 INDUSTRY |
Retail |
| BRANCH / AREA | Woodmead | COUNTRY | South Africa |
| TIME / DATE | 10:20 Sun 25 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | marcdj | View all reports by user |
 1
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| PROBLEM | Damaged Goods |
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| INCIDENT | Sat 24 Dec | ||
| HEADLINE | Returned dirty/damaged product sold |
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I have just received a gift from a friend bought at Makro Woodmead. I was given one Mellerware Biltong King. Upon opening the box which was sealed with thin home use cello-tape, I discovered a previous till slip which was returned to Makro Woodmead on 12/04/2011 at 13:12. POS No. 19. Inv no. 692. Clearly written on the till slip is: Fan Not Working. The Biltong maker has marks and streaks down the side walls and on the bottom and smells horrifically. It is DISGUSTING having received this! How can this happen? Please let me know EXACTLY what will be done to rectify the situation and resolve this issue as soon as possible. It is not only embarrassing to your store for such blatant inefficiency but to myself and my friend as well. Should you require photographs of the item, slip and stains inside the walls I shall gladly send them to you. |
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| SUPPLIER'S RESPONSE | Makro | Time and Date | 12:58:39 | Wed 28 Dec 11 |
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Hello marcdj, Thank you for taking the time to raise your dissatisfaction. We are most grateful therefore that you have taken the trouble to contact us, since without the effort taken by consumers such as yourself , we would not become aware of the deviations in the quality of our products, which we endeavour to maintain at all times. We trust you will accept our sincere apologies for any inconvenience you may have suffered in this regard and continue to use our products with confidence. It is really encouraging to hear of a bad experience being turned around, it is great to hear that Woodmead store is doing such a fantastic job of keeping their customers happy. Thank you once again for bringing this matter to our attention. Please continue to give us feedback on service received in any of our stores. Regards Makrocare |
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| CUSTOMER'S FEEDBACK | marcdj | Time and Date | 12:14:34 | Wed 28 Dec 11 |
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Quite Impressed:
Just received a phone all from Xolani, CRM at Makro wooded, very apologetic and quite willing to make an effort to replace the product! Thanks Xolani |
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