Makro Conversion
 SUPPLIER |
Makro |
 INDUSTRY |
Retail |
| BRANCH / AREA | montuague gardens | COUNTRY | South Africa |
| TIME / DATE | 06:14 Wed 25 Jan | PERSON RESPONSIBLE | lady's name was not t... |
| CUSTOMER | roryjames1 | View all reports by user |
 3
 1
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Tue 10 Jan | ||
| HEADLINE | no feedback poor customer service |
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| i bought a Fujitsu Siemens's lcd for R1399 about a year and a half ago i have been using it for work purpose around about on the 4 of jan the LCD started to flash as if the back light was failing so i asked my girl friend to take it in as it is my source of income it was taken in on the 10th of jan my girl friend was told it would take 4 -7 days so i waited for a while. 7 days had passed so i got in touch and they said an extra few days was needed so i waited then i called yesterday and there reply was the manufacture was still shut down until last week why was i not told this in the first place i would never had sent it in if i new the wait was going to be this long... till this day makro has not contacted me once about the repair of this screen i am very disappointed in macro's customer service.customer feedback is the key in all sales .... i will never buy from makro again in my life. i am very behind in my work and starting to loose money on this... very disappointing makro... | |||
| SUPPLIER'S RESPONSE | Makro | Time and Date | 09:35:35 | Thu 26 Jan 12 |
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Hello roryjames1, Thank you for taking the time to communicate to us why our product / service did not meet your expectations. I believe Shehaam from our Montague Gardens Store has been in contact with you and all issues you raised have been resolved. In addition, we will further evaluate how we can prevent this problem from occurring in future. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in future. Please continue to give us feedback on service received in any of our Stores. Regards Makrocare |
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| CUSTOMER'S FEEDBACK | roryjames1 | Time and Date | 16:13:31 | Fri 27 Jan 12 |
| Utterly Disgusted: i have recived the lcd back and it is still the same i am so unhappy with this ... i cannot afford to send this in again i am rely disgusted | |||
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