Makro Conversion
 SUPPLIER |
Makro |
 INDUSTRY |
Retail |
| BRANCH / AREA | springfield | COUNTRY | South Africa |
| TIME / DATE | 11:26 Fri 30 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | Meliisa | View all reports by user |
 6
 6
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Fri 30 Dec | ||
| HEADLINE | No exchange |
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| I went to Makro this morning (30 December 2011) and wanted to return my remote on my sinotec 50" tv, I haven't had this tv for more than a month and the remote don't want to work. Going to the return department and telling them what the problem was they told me that they cant give me a new remote and that i have to wait 6WEEKS for a new one. When I bought this tv my money was'nt broken...so i expected that my purchase should not be broken, and if something should not work that they could assits me with a new one. I buy all my staff a makro and with this service I would not recommend any one to buy at makro if the after sales is this bad. They are eager to sell you a product but useless when it comes to exchanging it when it is broken. | |||
| SUPPLIER'S RESPONSE | Makro | Time and Date | 15:44:51 | Tue 3 Jan 12 |
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Hello Meliisa, We are currently looking into your complaint and will revert back with feedback soon. Regards Makrocare |
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| UPDATED RESPONSE | Makro | Time and Date | 12:38:49 | Wed 4 Jan 12 |
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Hello Meliisa, We were concerned to learn of the recent problems you experienced with the remote. We sincerely apologise for this unfortunate incident, and would like to thank you for bringing this to our attention. We are most grateful therefore that you have taken the trouble to contact us, since without the effort taken by consumers such as yourself, we would not become aware of deviations in the quality of our products, which we endeavour to maintain at all times. We trust you will accept our sincere apologies for any inconvenience you may have suffered in this regard and continue to use our products with confidence. I believe our multimedia Sales Manager (Leon Poliah) came to your house on the 30.12.2011 and delivered the replacement. Thank you once again for bringing this matter to our attention. Please continue to give us feedback on service received in any of our stores. Regards Makrocare |
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| CUSTOMER'S FEEDBACK | Meliisa | Time and Date | 14:17:54 | Mon 9 Jan 12 |
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Quite Impressed:
Thanks for resolving the query, but my question remains that why couldn't makro replace the remote when I was there. Why did I have to complain about it first before it was resolved? Now one of the employees had to drive all the way to bring me a remote because the management at makro were unhelpful? But thanks for the quick response and delivery? |
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