Makro Conversion
 SUPPLIER |
Makro |
 INDUSTRY |
Retail |
| BRANCH / AREA | Milnerton | COUNTRY | South Africa |
| TIME / DATE | 09:28 Thu 29 Dec | PERSON RESPONSIBLE | Returns Desk |
| CUSTOMER | jaden112 | View all reports by user |
 2
 6
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| PROBLEM | Damaged Goods |
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| INCIDENT | Thu 29 Dec | ||
| HEADLINE | Makro: "This is not our problem" |
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| I went to Makro Yesterday the 28 December 2011 to return a damaged xbox that i got for Christmas. Upon arriving there i was greeted with a "We do not do returns on XBOX consoles, you must call them yourself", not even a "Good Afternoon sir, how may I help you." I was totally shocked and disgusted at the service given to me by the front desk woman at the returns counter. They had no interest in helping me and just gave me a piece of paper with a number to call. What upsets me even more is that the XBOX was bought at Makro and I expected them to sort this out as I never bought it from XBOX but them. They are so easy to sell faulty items to you and when you need help in either them replacing it or providing a solution they are so quick to just brush you aside and not give a flying hoot about customer service. Now Im sure it must be sent away and since its the holiday season I will probably only get this sorted in February 2012. I should have been given a new one and Makro should have put up with having their faulty **** sent aaway. I will never ever buy anything there ever again. This is truly the worst service i have ever received from any organisation. | |||
| SUPPLIER'S RESPONSE | Makro | Time and Date | 08:58:31 | Fri 30 Dec 11 |
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Hello jaden112, We are currently looking into your complaint and will revert back with feedback soon. Regards Makrocare |
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| UPDATED RESPONSE | Makro | Time and Date | 16:33:10 | Fri 6 Jan 12 |
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Hello jaden112, Thank you for raising your concern with us. It is really encouraging to hear of a bad experience being turned around. It is great to hear that Montague Gardens is doing such a fantastic job of keeping their customers happy. I hope you are enjoying your new XBOX. Please continue to give us feedback on service received in any of our stores. Regards Makrocare |
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| CUSTOMER'S FEEDBACK | jaden112 | Time and Date | 16:20:41 | Fri 6 Jan 12 |
| Quite Impressed: Was contacted the same day after logging this on Hello Peter. I have had my new item delivered to my. Thank you Diedre from Makro for following up :-) | |||
Relevant content (Last 5 Damaged Goods Problems)
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(( • )) Supplier's response | ||
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