Makro Conversion
 SUPPLIER |
Makro |
 INDUSTRY |
Retail |
| BRANCH / AREA | Centurion | COUNTRY | South Africa |
| TIME / DATE | 22:34 Mon 30 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | leroy.saunders2 | View all reports by user |
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| PROBLEM | False advertising |
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| INCIDENT | Sat 28 Jan | ||
| HEADLINE | Labeling of goods incorrectly |
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I went to Makro centurion to buy meat in bulk as they always have great specials, i bought 2.5kg's of mince (a months supply for me) labelled EXTRA LEAN MINCE, to my surprise when cooking some i ended up with a pool of oil in my pot from the mince and even after draining all the oil the mince was still extremely fatty, i only eat extra lean mince and this was certainly far from extra lean. Im very disappointed with this service as most people buy extra lean mince for the quality of the meat and the reduced fat content, this incorrect or misleading labeling of the product i find unacceptable and very dishonest for a chain store like Makro. |
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| SUPPLIER'S RESPONSE | Makro | Time and Date | 14:44:09 | Wed 1 Feb 12 |
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Hello leroy.saunders2, We were most concerned to learn of the recent problems you experienced with our mince. We sincerely apologise for this unfortunate incident, and would like to thank you for bringing this to our attention. Our food and packaging are manufactured under strict controlled conditions and what you experienced was an isolated incident. We trust you will accept our sincere apologies for any inconvenience you may have suffered in this regards and continue to use our products with confidence. We have notified all the relevant production personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature. We believe our butchery manager (Johan Van Rensburg) has been in contact with you and you were given replacement, which we hope will compensate you in some small way for your loss of the product. Thank you once again for bringing this matter to our attention. Regards Makrocare |
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| CUSTOMER'S FEEDBACK | leroy.saunders2 | Time and Date | 18:36:41 | Thu 2 Feb 12 |
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Quite Impressed:
Johan at the butchery in Makro Centurion contacted me and sorted the problem out, they exchanged the mince i bought for the right mince, which when i tested came out perfectly. Because of their service and the way they treat the customer i most certainly continue to shop there monthly. |
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