Makro Conversion
 SUPPLIER |
Makro |
 INDUSTRY |
Retail |
| BRANCH / AREA | MONTAGUE GARDENS | COUNTRY | South Africa |
| TIME / DATE | 11:07 Tue 20 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | HP1 | View all reports by user |
 1
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| PROBLEM | Out of Stock |
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| INCIDENT | Tue 20 Dec | ||
| HEADLINE | HOW CAN STOCK BE MISSING |
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| WENT IN ON THURSDAY TO BUY MASTERCRAFT TOOL SET THAT IS ON SPECIAL. THE ONE THEY HAD WAS DAMAGED AND I ASKED THEM TO SEND FROM OTTERY BRANCH. NO CONTACT FROM THEM UNTIL I PHONED THEM ON TUESDAY TO ASK WHAT IS HAPPENING AS IT IS XMAS PRESENT. THEY TELL ME THAT THE SYSTEM AT MONTAGUE SHOWS 6 AND THEREFORE OTTERY WONT SEND IT. THEREFORE I, AS THE CLIENT CANNOT HAVE IT AS THEY SEEM TO HAVE LOST? THEM. TOTALLY UNACCEPTABLE. | |||
| SUPPLIER'S RESPONSE | Makro | Time and Date | 11:35:11 | Tue 20 Dec 11 |
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Hello HP1, We are currently looking into complaint and will revert back with feedback soon. Regards Makrocare |
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| UPDATED RESPONSE | Makro | Time and Date | 09:07:03 | Thu 22 Dec 11 |
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Hello HP1, Thank you for raising your concern with us. I sincerely apologise for the inconvenience caused by this incident. We have locate stock you may ask to speak to our Sales Manager ( Bernard Adams) when you arrive at the store. Once again please accept our sincere apology. Please continue to give us feedback on service received in our stores. Regards Makrocare |
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| CUSTOMER'S FEEDBACK | HP1 | Time and Date | 07:16:06 | Fri 23 Dec 11 |
| Over the Moon: I give credit where credit is due. Made my complaint on Tuesday and by Wednesday afternoon the branch had called to inform me that the stock item had arrived. Thank you. | |||
Relevant content (Last 5 Out of Stock Problems)
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(( • )) Supplier's response | ||
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(( • )) Updated response |
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