Makro Conversion
 SUPPLIER |
Makro |
 INDUSTRY |
Retail |
| BRANCH / AREA | Springfield, Dbn | COUNTRY | South Africa |
| TIME / DATE | 17:13 Wed 28 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | SheriG | View all reports by user |
 1
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| PROBLEM | Out of Stock |
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| INCIDENT | Wed 28 Dec | ||
| HEADLINE | False advertising |
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| Makro advertised Bobtail Dry dog food for R187.40 (25kg) There was no stock, no signs stating so and all staff were well aware of the problem. On questioning a store policy, they stated no rain-checks, which again is fine, IF there were appropriate signage. The biggest sign outside the store still advertised the promotion and all I got from staff was that there was an on-going problem with the supplier. I have since contacted both Makro and Bobtail directly. I felt my hand forced to buy another brand and false advertising and breach of store policy to correctly signage all stock availability led me to feel "had" by the big consumer. | |||
| SUPPLIER'S RESPONSE | Makro | Time and Date | 09:09:47 | Fri 30 Dec 11 |
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Hello SheriG, Thank you for raising your concern with us, I sincerely apologise for the inconvenience caused by this incident, Liesl Janse van Rensburg from our Springfield branch made several calls and could not get hold of you. Kindly contact her on 031 203-2800 Regards Makrocare |
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| UPDATED RESPONSE | Makro | Time and Date | 07:57:06 | Tue 3 Jan 12 |
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Hello SheriG, It is really encouraging to hear of a bad experience being turned around. It is great to hear that Springfield store is doing such a fantastic job of keeping their customers happy. Please continue to give us feedback on service received in any of our stores. Regards Makrocare |
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| CUSTOMER'S FEEDBACK | SheriG | Time and Date | 08:12:21 | Mon 2 Jan 12 |
| Quite Impressed: Makro staff placed a call to me immediately and explained the situation and their position. The incident was resolved in an efficient and speedy manner. They have agreed to honour my next purchase at the previously advertised price and have updated their stock. | |||
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(( • )) Supplier's response | ||
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(( • )) Updated response |
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