Makro Conversion
 SUPPLIER |
Makro |
 INDUSTRY |
Retail |
| BRANCH / AREA | pietermaritzberg | COUNTRY | South Africa |
| TIME / DATE | 20:41 Tue 27 Dec | PERSON RESPONSIBLE | granny perrings |
| CUSTOMER | anneperrings | View all reports by user |
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| PROBLEM | Damaged Goods |
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| INCIDENT | Tue 27 Dec | ||
| HEADLINE | e300 scooter R2999.00 |
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imagine our disappointment when we phoned our grandchildren on Christmas day to find out that the scooter we purchased for them had no charger, manual or anything pertaining to the assembling etc of this scooter. They were distraught. It was a MOST distressing day all round. the boys aged 11 and 15 requested this scooter from us for their combined Christmas and birthday presents. It is totally unacceptable and believe that to correct this would be for you to deliver to their home a fully assembled and charged scooter that was supposed to surprise them on Christmas day. Last christmas we bought them an xbox from your store, and we were asked by the sales person if she could check the contents before we paid for them. she did this and lo and behold a remote was missing? manager/supervisor called and we were then handed another remote off the shelf which we had to pay towards? Hats off to the sales person who insisted she check the contents and that we did not have a repeat of 25 december 2011. I expect a constructive result to this complaint. Anne perrings |
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| SUPPLIER'S RESPONSE | Makro | Time and Date | 09:47:33 | Fri 30 Dec 11 |
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Hello anneperrings, We are currently looking into your complaint and will revert back with feedback soon. Regards Makrocare |
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| UPDATED RESPONSE | Makro | Time and Date | 11:47:43 | Fri 30 Dec 11 |
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Hello anneperrings, Thank you for contacting us regarding the E300 scooter you purchased. We appreciate the time taken by you to report your dissatisfaction with our product. We thank you for bringing this matter to our attention and it is through consumer advice such as yours that we are able to monitor our products and maintain our high quality standard. We take reports such as yours seriously. We would like to assure you that we take every possible care to ensure that all our products meet specific quality requirements before leaving or manufacturing and being offered for sale to our consumers. Our Sales Manager (Sipho Mazibuko) from our Pietermaritzburg discussed the various issues resulting to your complaint and all where addressed, and you will be collecting a replacement from Germiston store today or tomorrow. We once more appreciate the trouble you went through to bring this matter to our attention as it enables us to take the necessary remedial action where required in order to enhance our offering to you. Please continue to give us feedback on service received in any of our stores. Regards Makrocare |
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| CUSTOMER'S FEEDBACK | anneperrings | Time and Date | 16:54:32 | Sat 31 Dec 11 |
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Over the Moon:
to sipho who contacted me on the 28 dec and to nqopile of tevo, thank you both for the great service. the scooter is now been used by both the boys who are estactic. keep up the good work, i am proud of you. regards anne perrings |
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