Makro Conversion
 SUPPLIER |
Makro |
 INDUSTRY |
Retail |
| BRANCH / AREA | Woodmead | COUNTRY | South Africa |
| TIME / DATE | 22:02 Tue 24 Jan | PERSON RESPONSIBLE | Manager |
| CUSTOMER | mrbong | View all reports by user |
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| PROBLEM | Pricing / Barcodes |
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| INCIDENT | Sat 21 Jan | ||
| HEADLINE | as much bad service as you like. |
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Went to Makro Crown Mines Friday 20 Jan - excellent service, thank you. Went to Makro Woodmean Saturday 21 Jan - what a nightmare! First I try to buy 2 DVDs for R99 as indicated, teller rings them up as R118.00. takes quite some time to fix. take the rest of my shopping to a main till. the teller "accidentally" charges it as cash instead of my card, asks if i would not mind just drawing the cash. I said I certainly would, eventually they rang the whole lot up again. Can you not change payment method, or was this some sort of ****? further, toaster marked as R99, comes up as R120 on screen. I dispute this. they send a gent to look, 10 minutes later no sign of him. another lady goes to look, after stopping to hug and chat with a colleague. if staff at Woodmead can't or won't do their job, suggest you look at how well Crown Mines branch operates and get them to act more like that. the savings one may make at Makro are not particularly worth the constant waiting and arguing, and certainly not worth the attitude of some of your staff. |
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| SUPPLIER'S RESPONSE | Makro | Time and Date | 14:20:31 | Thu 26 Jan 12 |
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Hello mrbong, Thank you for taking the time to raise below concerns with us. I believe our Marketing Executive Manager (Chris Lemmer) has been in contact with you and all issues raised with us have been resolved. Over and above that corrective measures have been taken regarding the staff member concerned and necessary training will be conducted. We apologise for the annoyance/inconvenience that this may have caused to you. The company is actively working to improve service levels and your feedback has proved to be invaluable Please continue to give us feedback on service received in any of our stores. Regards Makrocare |
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| CUSTOMER'S FEEDBACK | mrbong | Time and Date | 14:09:52 | Fri 27 Jan 12 |
| Over the Moon: thank you for taking the time to clarify all of the above and your assurances that my experiences at Woodmead were a one off. the level of detail in your response was impressive; you clearly do care a very great deal about your customers. | |||
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