Makro Conversion
 SUPPLIER |
Makro |
 INDUSTRY |
Retail |
| BRANCH / AREA | Milnerton | COUNTRY | South Africa |
| TIME / DATE | 15:57 Tue 10 Jan | PERSON RESPONSIBLE | Lynne |
| CUSTOMER | darrenj | View all reports by user |
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| PROBLEM | Damaged Goods |
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| INCIDENT | Tue 10 Jan | ||
| HEADLINE | A R7,5k fridge that is faulty after 2 mnths??? |
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I purchased an LG double-door fridge/freezer combo from Makro in Milnerton for R7 500. After less than 2 months usage the freezer section has stopped sealing properly. When one closes the fridge door (even gently), the freezer door pops open, the freezer starts to defrost and food starts to spoil. The warning sound does not work on the freezer. Quite a mess. I've contacted Makro numerous times in the last 2 days - I spoke to a Veronique who told me that a call must be logged with LG, and that a technician would contact me. Just this morning I was told to expect the call (needless to say - no call from LG). I've told Veronique that I want to return the fridge, and after consulting with the "returns" department she tells me that the fridge is mine, and I have to deal with LG. This was backed-up by Lynne, the manager of the appliances section. Now, in terms of the Consumer Protection Act, I have an implied 6 month warranty where I as a consumer can choose from the 3 R's (Return, refund or repair). Can someone please help me with this - I really don't want to have to log this with the DTI. I would really like to return the defective goods and get this sorted out! PLEASE!! |
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| SUPPLIER'S RESPONSE | Makro | Time and Date | 15:47:57 | Thu 12 Jan 12 |
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Hello darrenj, We were most concerned to learn of the recent problems you experienced with our Fridge. We sincerely apologise for this unfortunate incident and would like to thank you for bringing this to our attention. We are most grateful therefore that you have taken the trouble to contact us, since without the effort taken by consumers such as yourself , we would not become aware of deviations in the quality of our products, which we endervour to maintain at all times. We trust you will accept our sincere apologies for any inconvenience you may have suffered in this regard and continue to use our products with confidence. We have notified all the relevant production personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature. I believe the new fridge was delivered yesterday. Thank you for bringing this matter to our attention. Please continue to give us feedback on service received in any of our stores. Regards Makrocare |
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| CUSTOMER'S FEEDBACK | darrenj | Time and Date | 10:35:20 | Fri 13 Jan 12 |
| Over the Moon: Thank you Makro for sorting this out! It was initially a frustrating experience to try to resolve the faulty fridge, but in the end it was handled quickly and efficiently. Thanks to Lynne for sorting everything out and for following up with me. I certainly will be shopping at Makro again in the near future. Great job guys! | |||
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