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Licensing Department - Customer Feedback and Analysis

Shown below are the statistics for Licensing Department based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (3) 4%
Complaint (64) 96%
Customer Compliment Complaint
1. fransjou02
2. lizedup02
3. SiliconKid01
4. nadine101
5. ir1qt24736501
Nature of complaints (last 12 months): 64 reports - Licensing Department
Bad Attitude (18) 28% Bad Attitude
Billing/Accounts (1) 2% Billing/Accounts
Booking Query (3) 5% Booking Query
Call Centre!! (3) 5% Call Centre!!
Feedback/Response (5) 8% Feedback/Response
Late/No Delivery (5) 8% Late/No Delivery
Other (24) 38% Other
Passing the Buck (3) 5% Passing the Buck
Repairs/Servicing (1) 2% Repairs/Servicing
Chart
Spam Spam (1) 2%
Nature of complaints (last 12 months): 1202 reports - Municipal Industry Analysis
Bad Attitude (101) 8% Bad Attitude
Billing/Accounts (446) 37% Billing/Accounts
Booking Query (6) 0% Booking Query
Breach of Contract (7) 1% Breach of Contract
Call Centre!! (74) 6% Call Centre!!
Damaged Goods (10) 1% Damaged Goods
Feedback/Response (57) 5% Feedback/Response
Hygiene (12) 1% Hygiene
Late/No Delivery (59) 5% Late/No Delivery
Chart
Other Other (301) 25%
Passing the Buck Passing the Buck (32) 3%
Pricing/Barcodes Pricing/Barcodes (5) 0%
Repairs/Servicing Repairs/Servicing (90) 7%
Spam Spam (2) 0%

Please note: All Reports & Stats fall away after 12 months

 
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