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Liberty Life - Customer Feedback and Analysis

Shown below are the statistics for Liberty Life based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (57) 20%
Complaint (235) 80%
Customer Compliment Complaint
1. frans20ross12
2. jaundup03
3. woddie03
4. marionj11
5. notobadservice11
Customer Feedback to Supplier Responses (last 12 months): 77 reports
Chart
 Over the moon Over the moon (19) 25%
Quite Impressed Quite Impressed (20) 26%
Indifferent Indifferent (10) 13%
Not Impressed Not Impressed (6) 8%
Utterly Disgusted Utterly Disgusted (22) 29%
Nature of complaints (last 12 months): 235 reports - Liberty Life
Bad Attitude (11) 5% Bad Attitude
Billing/Accounts (29) 12% Billing/Accounts
Breach of Contract (9) 4% Breach of Contract
Call Centre!! (15) 6% Call Centre!!
Feedback/Response (52) 22% Feedback/Response
Late/No Delivery (18) 8% Late/No Delivery
Other (91) 39% Other
Passing the Buck (10) 4% Passing the Buck
Chart
Nature of complaints (last 12 months): 1941 reports - Life Insurance Industry Analysis
Bad Attitude (94) 5% Bad Attitude
Billing/Accounts (254) 13% Billing/Accounts
Breach of Contract (108) 6% Breach of Contract
Call Centre!! (108) 6% Call Centre!!
Competitions (1) 0% Competitions
Expiry Date (2) 0% Expiry Date
Feedback/Response (294) 15% Feedback/Response
Late/No Delivery (102) 5% Late/No Delivery
Other (888) 46% Other
Chart
 Out of Stock Out of Stock (1) 0%
Passing the Buck Passing the Buck (60) 3%
Pricing/Barcodes Pricing/Barcodes (3) 0%
Repairs/Servicing Repairs/Servicing (13) 1%
Spam Spam (13) 1%
Back

Please note: All Reports & Stats fall away after 12 months

 
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