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LG Electronics - Customer Feedback and Analysis

Shown below are the statistics for LG Electronics based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (27) 11%
Complaint (208) 89%
Customer Compliment Complaint
1. lovegoodse05
2. rowant04
3. jarrad03
4. AHLOUW430
5. zayah03
Customer Feedback to Supplier Responses (last 12 months): 91 reports
Chart
Over the moon Over the moon (9) 10%
Quite Impressed Quite Impressed (8) 9%
Indifferent Indifferent (11) 12%
Not Impressed Not Impressed (19) 21%
Utterly Disgusted Utterly Disgusted (44) 48%
Nature of complaints (last 12 months): 208 reports - LG Electronics
Bad Attitude (8) 4% Bad Attitude
Billing/Accounts (2) 1% Billing/Accounts
Call Centre!! (6) 3% Call Centre!!
Competitions (1) 0% Competitions
Damaged Goods (22) 11% Damaged Goods
Feedback/Response (18) 9% Feedback/Response
Late/No Delivery (5) 2% Late/No Delivery
Other (33) 16% Other
Out of Stock (4) 2% Out of Stock
Chart
Passing the Buck Passing the Buck (5) 2%
Pricing/Barcodes Pricing/Barcodes (1) 0%
Repairs/Servicing Repairs/Servicing (103) 50%
Nature of complaints (last 12 months): 2472 reports - Electronics Industry Analysis
Bad Attitude (140) 6% Bad Attitude
Billing/Accounts (60) 2% Billing/Accounts
Booking Query (4) 0% Booking Query
Breach of Contract (42) 2% Breach of Contract
Call Centre!! (33) 1% Call Centre!!
Competitions (5) 0% Competitions
Damaged Goods (195) 8% Damaged Goods
Expiry Date (2) 0% Expiry Date
Feedback/Response (159) 6% Feedback/Response
Chart
Hygiene Hygiene (1) 0%
Late/No Delivery Late/No Delivery (174) 7%
Other Other (970) 39%
Out of Stock Out of Stock (33) 1%
Passing the Buck Passing the Buck (42) 2%
Pricing/Barcodes Pricing/Barcodes (22) 1%
Repairs/Servicing Repairs/Servicing (571) 23%
Spam Spam (19) 1%

Please note: All Reports & Stats fall away after 12 months

 
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