LG Electronics Complaint

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SUPPLIER	LG Electronics	INDUSTRY	Electronics
BRANCH / AREA	Edenvale H O	COUNTRY	South Africa
TIME / DATE	10:21 Sat 14 Jan	PERSON RESPONSIBLE
CUSTOMER	keypaths	View all reports by user	0 1
PROBLEM	Product inherently def...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Fri 13 Jan
HEADLINE	Vacuum cleaner VC1016NNDS absolute rubbish!
Up to now I have been a great fan of LG products & have a microwave, large fridge,TV, prev, Vac Cleaner and other products that have served me well. My latest purchase of a domestic vacuum cleaner has been a total disaster. The unit cuts out even before a small-size room is cleaned and one has to wait up to 30min. to re-start, which really is not acceptable as to vacuum the entire house takes forever. Took the unit to LG ** - were most unhelpful and said the filter was dirty - that after 5min. use - in other words the cleaner has to be cleaned out before it has even done 5min. work!. - unacceptable!. They sent me back to Game to book a repair - which I did - the 'repaired' machine did exactly the same. Frustrated by the entire process, I went straight across to House and Home & purchased a Samsung, for R100.00 less, which cleans perfectly non- stop and hasn't been cleaned out for a week or 2 - no problem. As far as I'm concerned this product is a total disaster! and influence the brand negatively - I will most definitely not be purchasing another LG product in future as this purchase has wasted a great deal of my time without a solution in sight!. Add a new LG Electronics Report Inappropriate report?
SUPPLIER'S RESPONSE	LG Electronics	Time and Date	12:10:13 \| Mon 16 Jan 12
Hello keypaths, Thank you for your email, it has been forwarded to our technical department for comment. Kind Regards, LG customer Care.
CUSTOMER'S FEEDBACK	keypaths	Time and Date	00:51:51 \| Tue 14 Feb 12
Utterly Disgusted: No response from LG whatsoever aside the lip service to Hello Peter - Taken the cleaner back to Game for the second time after they claimed to have repaired - don't really have the time to chase after repairs as I'm certain the fault remains and will have to take back again, and again!. In the meantime I have not had the use of the item purchased about 3 months ago at all. All I now want is a refund which I will donate to charity and forget the whole thing as frustration worse than writing off!