LG Electronics Complaint
 SUPPLIER |
LG Electronics |
 INDUSTRY |
Electronics |
| BRANCH / AREA | Fourways | COUNTRY | South Africa |
| TIME / DATE | 16:02 Fri 30 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | sam-thomas | View all reports by user |
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Fri 30 Dec | ||
| HEADLINE | UNACCEPTABLE LG |
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After paying almost R9000 for a washing machine you think you would get good service from LG. After just over a year it started making a loud noise when spinning, so I call LG since my machine is under a 2 year warranty. It took them a WEEK to send someone to come look. He looked at it for about 3 minutes and told me that its probably broken because i use dodgy washing powder. I didn't realise Skip broke washing machines? He then told me I needed a part and he would come back tomorrow or the next day. Of course he never pitched. I call again and get told it will take 2 weeks, there is nothing else they can do, and then i get accused of overloading my washing machine and THAT is the reason it broke, (apparently not the soap powder anymore) and i am only so lucky they are willing to honor their warranty. They ASSURE me my part will be arriving on the next shipment. Two weeks later I call back and get told "sorry you have to wait another week". So like an ***** i wait another week only to phone again and be told WAIT ANOTHER WEEK!!! Its been over a month without a machine and I am STILL being strung along. UNACCEPTABLE. I will NEVER buy another LG product again. |
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| SUPPLIER'S RESPONSE | LG Electronics | Time and Date | 10:50:19 | Thu 5 Jan 12 |
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Hello sam-thomas, Thank you for your correspondence.I must apologise for the inconvience caused.An employee from LG will contact you shortly. Kind regards, LG Customer Care. |
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| CUSTOMER'S FEEDBACK | sam-thomas | Time and Date | 10:21:15 | Thu 5 Jan 12 |
| Utterly Disgusted: LG didn't bother responding. | |||
Relevant content (Last 5 Repairs / Servicing Problems)
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