LG Electronics Complaint
 SUPPLIER |
LG Electronics |
 INDUSTRY |
Electronics |
| BRANCH / AREA | Cape Town | COUNTRY | South Africa |
| TIME / DATE | 10:07 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | athlete32 | View all reports by user |
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | LG Fridge: Still waiting... Poor service |
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| I bought my LG 390 litre fridge/freezer (model nr: GR-B399BQ) just over a year ago, it is still under warrenty. I noticed just over a month ago that my ice takes over a day to freeze and the fridge is making a very loud noise.. I then went to Game Cape Gate where I bought my fridge. They then forwarded my query to Cape Town Electronics which is the LG supplier. Since then my fridge completely packed up. I've been without a fridge for 2 weeks now. It's really inconvenient to say the least, especially in this heat. A week has gone by and no replacement fridge. I contacted them again yesterday and they said they are waiting for my proof of purchase from Game. I contacted Game and they said I must bring in my proof of purchase. I did so yesterday. When I got there, they say my fridge is not stocked any more by LG. They can give me a refund and I can use that money to buy a new fridge. Since I bought my fridge the prices of fridges sky-rocketed. I cannot buy any fridge with near the features and size of what I had. Mine was a 390 litre no-frost/anti-freeze auto-defrost fridge/freezer. Why must I now pay an additional R2000 or more for a new fridge when my fridge is still under warrenty | |||
| SUPPLIER'S RESPONSE | LG Electronics | Time and Date | 11:38:41 | Fri 10 Feb 12 |
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Hello athlete32, Thank you for your correspondence ,I must apologise for the inconveniece caused.An employee from LG will contact you shortly. Kind Rgards, LG customer care. |
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