LG Electronics Complaint
 SUPPLIER |
LG Electronics |
 INDUSTRY |
Electronics |
| BRANCH / AREA | LG Head Office | COUNTRY | South Africa |
| TIME / DATE | 14:04 Wed 8 Feb | PERSON RESPONSIBLE | Service Centre/Process |
| CUSTOMER | consumer12345 | View all reports by user |
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | LG BAD SERVICE PROCEDURE |
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I bought a 60PS40FR TV 2 years ago. Not a cheeap TV. The TV has since developed two vertical down lines on the screen - not related to 'burn' or reception. So I call the customer service department looking some technical advice to fix the problem - or if need be get in a technician to repair the TV, as the TV is out of warrenty. The question is - Is it an adjustment of some sort ,or is it a serious problem - the call centre only gives me one option. I must have the TV brought in for a quotation. They can come and collect the TV, if I so wish at a cost of R320.00 - then send them proof of payment etc. Then they offer a 2 week waiting period for a quotaion to repair the TV. So if it is a small problem that could have been easily fixed - I would have gone through all the trouble to make payment, I would have waited 2 weeks (at least - maybe much longer) - then I must wait (who knows how long) for them to bring the TV back. Then hope it is actually repaired. All this time - I am sitting looking at a blank wall for entertainment without a TV. This is a shameful and lazy and cheap excuse for a service to the consumer. LG is this the best you have to offer??? Disgusting! |
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| SUPPLIER'S RESPONSE | LG Electronics | Time and Date | 16:02:35 | Wed 8 Feb 12 |
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Hello consumer12345, Thank You for your correspondence.I must apologise for the inconvenience caused. An employee from LG will contact you shortly. Kind Regards, LG Customer Care. |
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| CUSTOMER'S FEEDBACK | consumer12345 | Time and Date | 11:14:51 | Sat 11 Feb 12 |
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Utterly Disgusted:
I am truly amazed... no really, I am truly amazed. I didn't't expect LG to provide such a feeble response. You have to listen to this all you consumers out there.... LG responded to my complaint about their procedure like this: I get a call to find out what happened - so I explain as I have mentioned in the report posted here. I then get an email telling my TV needs to taken to their service department and to call the same number I called in the first place. Do you get it now LG? |
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