kulula.com Compliment
 SUPPLIER |
kulula.com |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | lanseria | COUNTRY | South Africa |
| TIME / DATE | 15:04 Tue 31 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | shireen1 | View all reports by user |
3
 3
|
| NATURE | Delivery on Time |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Tue 31 Jan | ||
| HEADLINE | Well Done Kulula!!! |
||
| I am one of those customers who is quick to complain should I receive bad service but also quick to compliment if I am wowed. I flew on Thursday morning from Lanseria to Cape Town (7.55am) and Sunday morning from Cape Town to Lanseria (7.55am). In the past I have experienced delays with Kulula.but you have truly redeemed yourselves. Both flights were on time as well as the baggage. Well Done Kulula. I am truly impressed. Keep it up!!! | |||
| SUPPLIER'S RESPONSE | kulula.com | Time and Date | 15:21:52 | Tue 31 Jan 12 |
|
Hello shireen1, Thank you for getting in touch with us. We are delighted you were pleased with the service you received on your recent trip with kulula.com. It is so encouraging when our passengers tell us we are getting it right. All our kulula.com staff are aware excellent customer service is one of our company's top priorities. The selection and training of kulula.com staff is of great importance so it is genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times. Your kind compliment has been passed on to the Relevant managers. As a customer focused organisation all passenger comments are analysed and used to influence future service developments. We greatly value your support and look forward to welcoming you on board one of our flights in the near future and thank you for making and kulula.com your airline of choice. Bye for now Bronwyn |
|||
Relevant content (Last 5 Compliments)
 |
|||
|
|
|||
 |
|||
|
|
|||
|
|
Facebook Application
