kulula.com Compliment
 SUPPLIER |
kulula.com |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | MN117 | COUNTRY | South Africa |
| TIME / DATE | 08:35 Mon 30 Jan | PERSON RESPONSIBLE | Cabin Crew - MN117 |
| CUSTOMER | deongr | View all reports by user |
2
 8
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| NATURE | Great Attitude |
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| INCIDENT | Mon 30 Jan | ||
| HEADLINE | Thank you |
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| My mom came to visit me in JHB and was diagonosed with a spinal problem. I needed to call the Call Centre to book wheelchair assistance. To the rew of MN 117 JHB to CPT - Sunday am - 29/01/2012 - thank you from the bottom of my heart for looking after my mom and assisting her all the way! | |||
| SUPPLIER'S RESPONSE | kulula.com | Time and Date | 10:23:56 | Mon 30 Jan 12 |
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Hello deongr, Thank you for getting in touch with us. We are delighted you were pleased with the recent service your mom received from our cabin crew. It is so encouraging when our passengers tell us we are getting it right. All our staff are aware excellent customer service is one of our company's top priorities. It is genuinely helpful to have your comments pinpointing any aspects where our strengths lie. We are working very hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times to all our customers. Your kind compliment have been passed on to the Cabin services Manager so that the staff can be commended for the excellent service provided to your mom on her recent flight . We greatly value your support and look forward to welcoming you on board one of our flights in the near future and thank you for making kulula.com your airline of choice. Bye for now Bronwyn |
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