kulula.com Compliment
 SUPPLIER |
kulula.com |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | Cape Town | COUNTRY | South Africa |
| TIME / DATE | 06:59 Mon 30 Jan | PERSON RESPONSIBLE | Amanda |
| CUSTOMER | thetaxman | View all reports by user |
4
 4
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| NATURE | Great Attitude |
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| INCIDENT | Sat 28 Jan | ||
| HEADLINE | Service so good I couldn't believe I was in SA |
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| On Saturday 28 January we booked our daughter on to a Kulula flight from Cape Town to PE. It turned out that her luggage was 8kg overweight, which involved a process of going to another counter, paying and then returning to the check-in counter. The friendliness, enthusiasm, courtesy and helpful attitude of Amanda on counter 79 was an unexpected delight. Kulula has a star there. Would that everyone dealing with the public behaved thus. Perhaps Kulula has good training methods; perhaps Amanda is a rare breed; either way it was a pleasure dealing with her and she deserves for her employers to know that. | |||
| SUPPLIER'S RESPONSE | kulula.com | Time and Date | 10:18:36 | Mon 30 Jan 12 |
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Hello thetaxman, Thank you for getting in touch with us. We are delighted you were pleased with your recent service you received from Amanda. It is so encouraging when our passengers tell us we are getting it right. All our staff are aware excellent customer service is one of our company's top priorities. It is genuinely helpful to have your comments pinpointing any aspects where our strengths lie. We are working very hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times to all our customers. Your kind compliment have been passed on to the Station Manager so that Amanda can be commended for the excellent service provided to you . We greatly value your support and look forward to welcoming you on board one of our flights in the near future and thank you for making kulula.com your airline of choice. Bye for now Bronwyn |
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