kulula.com Compliment
 SUPPLIER |
kulula.com |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 10:17 Mon 30 Jan | PERSON RESPONSIBLE | Not sure |
| CUSTOMER | nluke | View all reports by user |
2
 6
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| NATURE | Booking |
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| INCIDENT | Mon 30 Jan | ||
| HEADLINE | Excellent Service |
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| I would like to applaude Kulula. dom for their marvellous holiday packages thats made available. Last year in April, i booked a holiday with them for December 2011.Because it was our wedding during that time, I didnt think about confirming reservations.. I was abit scared when we got to the airport on the day our holiday begun.. thinking - im sure something will go wrong.. HOWEVER everything went smoothly.. from checking into the airports- getting to Cape Town, checking into our hotels, car hire etc.. it went on soo super well!!! I really appreciate service such as this and commend you. its compaines such as yours that I will always support all the time!!! everything went fine.. the only sad part was coming back home.. as the holidays were amazing!! Thanks Kulula.. i think your service is soo organised, refeshing and smooth!!!! | |||
| SUPPLIER'S RESPONSE | kulula.com | Time and Date | 13:16:07 | Mon 30 Jan 12 |
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Hello nluke, Thank you for getting in touch with us. We are delighted you were pleased with the service you received from all our staff on your recent trip with kulula.com. It is so encouraging when our passengers tell us we are getting it right. All our kulula.com staff are aware excellent customer service is one of our company's top priorities. The selection and training of kulula.com staff is of great importance so it is genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times. Your kind compliment have been passed on to the Relevant managers so that all the staff can be commended for the excellent service. As a customer focused organisation all passenger comments are analysed and used to influence future service developments. We greatly value your support and look forward to welcoming you on board one of our flights in the near future and thank you for making and kulula.com your choice of airlines. Bye for now Bronwyn |
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| CUSTOMER'S FEEDBACK | nluke | Time and Date | 07:53:14 | Thu 2 Feb 12 |
| Over the Moon: keep you your amazing work that you do.. all the best!!! | |||
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